Description: This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Price: 23.95 USD
Location: Buckfield, Maine
End Time: 2024-11-26T01:57:23.000Z
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Subject: Design
Book Title: Service Design and Service Thinking in Healthcare and Hospital Management : Theory, Concepts, Practice
Number of Pages: Xvii, 535 Pages
Language: English
Publisher: Springer International Publishing A&G
Publication Year: 2019
Topic: Public Health, Management
Illustrator: Yes
Genre: Business & Economics, Medical
Item Weight: 35 oz
Author: Christoph Rasche
Item Length: 9.3 in
Item Width: 6.1 in
Format: Hardcover
